Întrebări Frecvente

Nu! Poți începe să colectezi ștampile imediat fără înregistrare. Totuși, crearea unui cont îți permite să sincronizezi progresul pe dispozitive și previne pierderea ștampilelor dacă ștergi datele browserului.

Points are our global loyalty currency. You earn 10 points every time you complete a stamp card at any participating business. They track your overall loyalty journey and determine your level (Newcomer, Regular, Insider, VIP, or Legend).

Yes! Each participating business has its own stamp card with its own loyalty deal. You can collect stamps at multiple businesses simultaneously, and all your Points accumulate in one place.

Once you've collected the required number of stamps, your reward is automatically activated. Just show your reward QR code to staff and they'll scan it. Your free reward is on the way, and a new stamp card starts immediately!

Yes! On your deal page you'll see an "Add to Apple Wallet" or "Add to Google Wallet" button. One tap and the card is saved to your phone's wallet. It shows up on your lock screen and updates automatically with your latest stamp count and Points balance. It's optional—the system works fine in the browser too.

If you've registered an account (via Google or Facebook), your stamps and points are safely stored on our servers. Just sign in on your new device and all your progress will be there. If you haven't registered, your progress is stored locally and may be lost.

Broadcasts are messages sent by business owners to all their customers—like announcements about new offers, promotions, or opening hours. You'll receive them as notifications. Yes, you can reply! Your reply starts a private conversation with the business owner. You can also mute broadcasts from any business if you'd rather not receive them.

Scratch cards are a fun bonus you can win after each stamp! When staff scans your QR code, you may receive a scratch card to reveal a surprise reward—bonus Points, a free item, or other perks. Keep a streak of visits going to unlock even better scratch card prizes.

Some businesses offer subscription memberships—like a daily plan or a monthly bundle at a fixed price. Once you subscribe, just show your QR code at each visit and staff verifies your active subscription. No stamps needed, just unlimited access as part of your plan.

Your first location is free forever—not a trial, no credit card required. We offer four tiers:

• Gratuit: 1 location with all core features—stamp cards, subscription deals, scratch cards, deal types, multi-currency pricing, Apple/Google Wallet, analytics, finance dashboard, a Tippidy tipping link, and 1 broadcast per week with customer chat.
• Basic (£9/luna): Up to 5 locations with everything in Free plus 3 broadcasts per week per location, multi-location analytics, and email support.
• Premium (£29/luna): Up to 10 locations with everything in Basic plus 2 broadcasts per day per location, advanced reporting, and priority support.
• Enterprise: Unlimited locations with unlimited broadcasts and dedicated support. Contact sales for pricing.

No special equipment needed—just a phone with a camera. When a customer makes a purchase, they show their personal QR code on their phone screen. Your staff scans it with their phone's default camera app, which opens a link that instantly awards the stamp. No scanner hardware, no extra app for staff, no tablet required.

No. Staff just point their phone camera at the customer's QR code—it opens a link that awards the stamp. There's no app to log into and no session to maintain. Any staff member can scan any customer. If you want to track which staff member scanned whom, you can optionally invite staff to the dashboard, but it's not required for day-to-day scanning.

Yes—it's not a trial. Your first location is free permanently with all features: stamp cards, subscription deals, scratch cards, deal types, Apple/Google Wallet, analytics, staff management, notifications, and a Tippidy tipping link. We make money when you grow to multiple locations. The Basic plan (£9/month) supports up to 5 locations, and Premium (£29/month) supports up to 10. If you only run one location, you'll never pay anything.

It works anywhere with internet access. You can set your location's currency to GBP, EUR, USD, and 40+ other currencies. The interface currently supports English and Ukrainian, with more languages coming soon. Your deal names, descriptions, and rewards are fully customizable in any language you choose.

Yes! Choose between stamp cards (e.g., buy 5 get 1 free) or subscription plans (weekly, monthly, or yearly memberships). Organize deals with deal types—each with its own emoji and color. Set prices in your local currency, enable scratch cards for gamified rewards, and change deals anytime. We also have pre-built templates for both stamp and subscription deals.

Broadcasts let you send rich-text announcements to all your customers at once—new offers, opening hours, promotions, anything. Customers receive a notification and can reply directly, starting a private conversation thread. You manage all replies in a messenger-style inbox on your dashboard.

Limite de difuzare per plan:

• Gratuit: 1 difuzare pe saptamana
• Basic: 3 broadcasts per week per location
• Premium: 2 broadcasts per day per location
• Enterprise: Nelimitat

Absolutely! You can add multiple locations to your account, each with its own QR codes and loyalty deals. All locations are managed from a single dashboard.

Built-in fraud prevention tracks all scans server-side, prevents duplicate scans, and requires staff verification for each stamp. Rewards can only be redeemed once, and the system automatically starts a new card after redemption. For subscription deals, the staff's scan verifies the subscription is active and not expired before confirming.

Yes! Your owner dashboard shows engagement metrics including total stamps awarded, rewards redeemed, and customer visit patterns. The Finance Dashboard tracks subscription revenue, pending payouts, and transaction history—all in real time.

Deal types let you categorize your loyalty deals—by product, category, or occasion. Each type comes with its own emoji and branding, so customers can instantly see what kind of deal they're collecting stamps for. You can choose from preset categories or create custom ones.

Subscription deals let you offer recurring memberships—like a daily plan at a fixed monthly price. You set the subscription name, price, currency, and billing period. Customers subscribe through your location page and show their QR code each visit. Your staff verifies the active subscription with a quick scan. It's predictable recurring revenue with zero per-visit friction.

Yes! Multiple currencies are supported including GBP, EUR, USD, CAD, AUD, and more. Set prices for your subscription deals in your local currency. Customers see prices in the currency you choose—no conversion confusion.

All revenue from subscription deals is tracked in your Finance Dashboard. You can see real-time revenue metrics, pending payouts, and transaction history. Payouts are sent directly to your bank account on a regular schedule. Add your bank details in Settings and you're all set—no manual invoicing required.

Yes. Tipping is available through Tippidy, our tipping partner. Add your Tippidy page in your settings and customers will see a "Tip the team" link after they collect a stamp and on your public page. Tips are handled entirely by Tippidy, so we don't process or take a cut of tips.

Promotions are special offers you create to reward your most loyal customers. Unlike stamp card rewards (which everyone earns by completing a card), promotions target specific customer segments based on criteria you set—like how many Points they've earned, their loyalty level, or how many stamp cycles they've completed. Customers who qualify see the offer automatically on their deal page.

Go to your business's page in the owner portal and click "Promotions" in the menu. Click "+ New Promotion" and fill in the details. You can start from scratch or use one of our built-in templates—Loyalty Milestone, VIP Exclusive, Win-Back, Birthday Treat, or New Member—which pre-fill sensible defaults. Set your eligibility criteria, optional date range, and redemption limits, then save as a draft or activate immediately.

You can combine any of these conditions (all must be met): minimum Points balance, maximum Points balance (useful for targeting lapsed customers), minimum loyalty level, minimum completed stamp cycles, and activity recency (customer must have visited within a set number of days). Leave a field empty to skip that condition. For example, setting only "Min Level: 3" targets all Level 3+ customers regardless of their points or cycles.

Eligible customers see a "Special Offers for You" section on your location's deal page with their qualifying promotions. The system also sends a push notification the first time a customer becomes eligible—for example, when a scan pushes their points past your minimum threshold. Each customer is only notified once per promotion, so they won't be spammed.

You can set two types of limits: a total redemption cap (e.g., "first 50 customers only") and a per-customer limit (e.g., "once per customer" or "up to 3 times"). You can also add an optional redemption code that customers need to show staff. When all limits are reached or the end date passes, the promotion stops appearing for new customers.

Șabloanele vă oferă un punct de plecare rapid - precompletează formularul cu criterii de eligibilitate practice pentru scenarii comune:

• Etapa de loialitate — Recompensează clienții care au finalizat 5+ cicluri de timbre și au fost activi în ultimele 60 de zile
• Exclusiv VIP — Targets Level 3+ customers with 100+ points, active in the last 30 days
• Câștigă-înapoi — Re-engages lapsed customers who have 10-50 points (visited before but dropped off)
• Tratament pentru ziua de nastere — Barieră scăzută, necesită doar activitate în ultimele 90 de zile
• Membru nou — Welcomes newcomers with 0-30 points, allows up to 3 redemptions

Puteți personaliza orice șablon după aplicarea acestuia — acestea sunt doar un punct de plecare.